Shipping policy

Shipping Policy

Every Fielroc order is checked and prepared before it leaves our fulfilment partners. Because we work directly with vetted suppliers rather than holding stock in a local warehouse, please read the timelines below so you know exactly what to expect.

Processing time

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

Orders placed after 5:00 PM, or on weekends and holidays, begin processing the next business day. During sales, restocks and peak seasons, processing can take slightly longer. We'll email you if there's a delay on your order.

Shipping rates

We charge a flat rate of $10 USD per order, however many items you buy. Your rate is calculated and shown at checkout before you pay.

Delivery times

Delivery time is separate from processing time.

Total time to receive your order = processing time + shipping time.

Destination	Estimated delivery
United States	7–15 business days
United Arab Emirates	5–12 business days
Nigeria	12–25 business days
United Kingdom & Canada	10–20 business days
Rest of world	12–25 business days

These are estimates, not guarantees. Delivery windows can be affected by customs clearance, courier backlogs, weather, strikes and public holidays, all of which are outside our control.

Larger or heavier items, such as furniture, lighting and appliances, can take longer than the times above. Where that applies, the product page will say so.

Tracking your order

Once your order ships, you'll receive a confirmation email with a tracking number. Tracking can take 3–7 business days to show its first scan. If your tracking hasn't updated after 7 days, email info@fielroc.com and we'll investigate with the carrier.

Split shipments

Fielroc stocks a wide range of categories, and your items may be prepared at different fulfilment locations. If you order more than one item, they may ship separately and arrive on different days, at no extra cost to you. You'll get a separate tracking number for each parcel.

Please don't assume something is missing until all of your tracking numbers show as delivered.

Customs, duties and import taxes

International orders may be subject to customs duties, import taxes or handling fees charged by your destination country. These charges aren't included in your order total and are the customer's responsibility.

Fielroc has no control over these fees and can't predict their amount. Please check with your local customs office if you're unsure. Refusing to pay customs charges means the package will be returned or destroyed. See "Refused or undeliverable packages" below.

Address accuracy

Please double-check your shipping address at checkout. We're not responsible for orders delivered to an incorrectly entered address.

If you spot a mistake, email info@fielroc.com immediately with your order number. Because orders go to our fulfilment partners as soon as they're placed, we can't guarantee an address change, but we'll always try. Once a package has shipped, changes are no longer possible.

Delayed or lost packages

If your tracking shows no movement for 15 consecutive business days, or the estimated delivery window has passed by more than 10 business days, email info@fielroc.com.

We'll open an investigation with the carrier. If a package is confirmed lost in transit, we'll send a replacement or issue a full refund at no cost to you.

Packages marked Delivered by the carrier are considered fulfilled. If your tracking shows delivered but you haven't received it, please check with neighbours, building reception and your local delivery office first, then contact us within 7 days so we can file a carrier claim.

Refused or undeliverable packages

If a package comes back to us because of an incorrect address, refused delivery, unpaid customs charges or repeated failed delivery attempts, we can reship it once the parcel is back with us. The customer covers the reshipment cost, and original shipping fees are non-refundable in these cases.